Refund policy
Whim & Wonder Boutique – Returns & Exchanges
At Whim & Wonder Boutique, every package is packed with care and a sprinkle of magic. We hope each piece brings joy the moment it arrives, but if something isn’t quite right, we’re here to help make it better.
✨ Our Return Window
Because many of our items are made in small, limited batches, requests for returns or exchanges must be submitted within 7 days of receiving your order.
To be eligible, items must arrive back to us:
- Unworn and unwashed
- Free of odors, stains, or pet hair
- In the same condition received
- With original tags attached
We process all approved returns for store credit.
📬 How to Start a Return
Email us at support@whimandwonderboutique.com
If your return is approved, we’ll send the proper return address and next steps.
Items sent back without approval won’t be accepted — our tiny boutique elves get confused when surprises show up on the porch!
Return shipping cost is the customer’s responsibility.
Once approved, returns must be received within 10 days.
💗 Exchanges
Because styles often sell out quickly, we can’t guarantee size swaps.
The easiest way is to:
-
Request a return for store credit
-
Place a new order for the size or style you want
This ensures you don’t miss out.
🚫 Final Sale Items
Some treasures are final sale and cannot be returned or exchanged:
- Clearance items
- Deal of the Day pieces
- Anything specifically marked “Final Sale”
(Unless your item arrives damaged, defective, or incorrect — then we’ll always take care of you.)
🌟 Damaged or Incorrect Orders
If your order arrives with an issue, please contact us within 3 days of delivery.
For defective or incorrect items:
- We cover the return shipping
- And we’ll replace the item or refund your original payment method
Your happiness matters to us.
💬 Need help?
We’re always here to make your shopping experience magical.
Email us anytime.