Refund policy
Updated: September 25, 2026
Whim & Wonder Boutique – Returns & Exchanges
At Whim & Wonder Boutique, every package is packed with care and a sprinkle of magic. We hope each piece brings joy the moment it arrives, but if something isn’t quite right, we’re here to help make it better.
✨ Our Return Window
Return or exchange requests must be submitted within 7 days of delivery.
To be eligible for a return, items must be:
- Unworn and unwashed
- Free of odors, stains, or pet hair
- In the same condition in which they were received
- Returned with original tags attached
Approved returns are issued as store credit.
📬 How to Start a Return
Email us at jamie.whimandwonder@gmail.com within 7 days of delivery.
If your return is approved, we’ll send you the return address and instructions for sending your item back. Items returned without prior approval will not be accepted — our tiny boutique elves get confused when surprises show up on the porch!
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Once your return is approved, it must be received by us within 10 days of approval.
💗 Exchanges
Because many of our styles are available in limited quantities and can sell out quickly, we cannot guarantee that another size or style will be available for an exchange.
The easiest way to exchange an item is to:
- Request a return for store credit.
- Place a new order for the size or style you want.
This allows you to secure the item you want before it sells out.
🚫 Final Sale Items
The following items are final sale and cannot be returned or exchanged:
- Clearance items
- Deal of the Day items
- Items specifically marked Final Sale
If a final-sale item arrives damaged, defective, or incorrect, please contact us and we’ll make it right.
🌟 Damaged, Defective, or Incorrect Orders
Please inspect your order when it arrives. If you receive an item that is damaged, defective, or different from what you ordered, contact us within 3 days of delivery.
Please include your order number and photos showing the issue when possible so we can help resolve it quickly.
For damaged, defective, or incorrect items, Whim & Wonder Boutique will cover the return shipping costs when a return is required. Depending on the situation and product availability, we will replace the item or issue a refund to your original payment method.
💬 Need Help?
We’re always happy to help make your Whim & Wonder shopping experience a little more magical.
Email us at jamie.whimandwonder@gmail.com